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- Shipment Protection
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Your Package Details
This option is for sending paper documents only.
You MUST enter the correct weight [kg] and dimensions [cm]
do so will result in surcharges being applied to your card
For personal effects, expect 2-4 days customs delays. Full duties applicable on clothing sent to charitable organisations. Used goods are prohibited into South Africa unless an import permit has been granted by the Department of Trade & Industry. Owner (consignee) must be in possession of a South African passport with exit and re-entry stamps in it.
Gifts are subject to duties/vat. Undervalued shipments will be confiscated & sold by South African Customs.
Before sending your parcel to South Africa, please make sure that none of the items in your parcels contravene the restrictions imposed by customs at destination.
Customs website: http://www.sars.gov.za/
After you have paid for a shipping service to South Africa, you will be redirected
to a page where you can download and print out the relevant shipping labels, i.e
AWB (Courier Air Waybills - barcode) - Proforma or Commercial invoice - Address label.
The above documents are standard for any international shipment.
Please note, if additional documentation is required for the import of any particular item, it is the
customer's responsibility to provide them at destination.
Goods travelling by 'Cargo' are subject to different restrictions to those travelling as carry-on
A shipment to South Africa is deemed unacceptable if: it is classified as
hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air
Transport Association), ICAO (International Civil Aviation Organisation) or other relevant organisation.
Many items which appear harmless in everyday use can pose danger on air transport and are consequently
forbidden for transport.
The following page displays a sampling of common prohibited and restricted goods.
Your parcel must be boxed and well packaged. This will reduce the risk of damage to any item during
transit or any associated automated distribution process.
Please be aware the item is not taken by hand from collection to destination and will visit many sorted
facilities on its journey. For that reason, you need to protect the items to ensure they make it from A
to B safely.
The following packaging guidelines are recommendations to assist you in packaging your shipment:
When you book a shipping service to South Africa, you will be able to choose an
appropriate level of cover for your shipment. We offer enhanced parcel protection for up to £2000
for a small additional fee.
If you do not purchase enhanced Shipment Protection, your shipment will be only covered to a maximum
value of £50 as per the limited liability set out in our
Terms & Conditions and subject to your
parcel passing minimum packaging requirements.
Please note that the declared value for customs purposes is not related to the declared value selected
for Shipment Protection. We encourage all customers to purchase shipment protection cover for loss or
- 01/01/2019 - New year's day
- 02/01/2019 - Kaapse klopse
- 21/03/2019 - Human rights day
- 27/04/2019 - Freedom day
- 01/05/2019 - Worker's day
- 25/05/2019 - Africa day
- 16/06/2019 - Youth day
- 18/07/2019 - Nelson mandela`s birthday
- 09/08/2019 - Women's day
- 24/09/2019 - Heritage day
- 17/10/2019 - Family day
- 16/12/2019 - Day of the vow and reconciliation day
- 25/12/2019 - Christmas day
- 26/12/2019 - Day of goodwill
We have a detailed and comprehensive Help Section here. If you cannot find
the answer or advice you are looking for there, please use our enquiry form
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