Home » Help » Terms and Conditions

TERMS & CONDITIONS

5 Loading and Unloading

5.1 Neither we nor the Carrier shall be under any obligation to provide any plant, power or labour which may be required for loading or unloading of the Package.

5.2 Any Package (or part thereof) requiring special appliances for loading onto and/or unloading from the Carrier's vehicle is accepted for the Services only on condition that such appliances are available and manned by you or the addressee at the relevant collection and/or delivery points. Where such special appliances are not available as aforesaid and if the Carrier agrees to load or unload such Package neither we nor the Carrier shall, in respect of either Limited Liability or Standard Liability, be under any liability whatsoever to you or such addressee for any damage, however caused whether or not by the negligence of the Carrier, in the course or as a result of loading or unloading such Package with or without such special appliances, and you shall hold harmless and keep us and the Carrier indemnified against any claim or demand arising out of such loading or unloading (whether made by you or any other person).

5.3 Collections and deliveries which take more than fifteen minutes from arrival at collection/delivery address by the Carrier may be subject to a surcharge.

6 Delivery

6.1 We will make every reasonable effort to deliver your Package by the delivery time and/or date set out in the Confirmation, but (unless the Confirmation states that the Services guarantee delivery of the Package at a particular time) this is an estimate and is not guaranteed, and does not form part of the Contract. Neither we nor the Carrier will be liable for any damages or loss caused by delays.

6.2 Weekend days, public holidays and bank holidays, together with delays caused by customs or Force Majeure Events (as defined in Clause 14) are not included when we quote door to door delivery times.

6.3 You acknowledge that your Package will be consolidated with those of other shippers for transport and neither we nor the Carrier will necessarily monitor the movement of individual Packages at all points prior to delivery.

6.4 The route and method by which your Package is transported shall be at the Carrier's sole discretion.

6.5 The Carrier will make one attempt to deliver a Package. The Carrier may deliver a Package to the addressee shown on the Consignment Note or to any other person appearing to have authority to accept delivery of the Package on the addressee's behalf (such as persons at the same premises as the addressee or neighbours of the addressee). The Package will not necessarily be delivered to the addressee personally. The Carrier may use an electronic device to obtain proof of delivery and you agree that you will not object to the Carrier relying on a printed copy of this as evidence of delivery merely on the grounds that the information concerned is obtained and stored in electronic form.


Version 1 Download PDF