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- Documents Needed
- Restricted Goods
- Packing Advice
- Shipment Protection
- National Holidays
- FAQs
Customs Advice
The importation of certain products into a country is restricted in order to protect the economy and
safety of its citizens. The restrictions may be imposed by Customs or by any other agency which has
regulatory authority.
We provide a shipping service only and Customs at the parcel's destination will determine whether any
charges are payable on your package. All duties, taxes and/or quarantine fees applied are at the
discretion of local customs or governmental organisations and are out of our control.
If the addressee refuses to pay duties/taxes, the parcel may be held, returned (if allowed by Customs)
or destroyed, and additional costs may be incurred. As per Terms and Conditions, those charges will be
billed to the sender.
Please note, no shipping costs are recoverable for parcels held or destroyed, even if shipping
protection cover has been purchased.
Majority of parcels can be delivered door to door, once it has cleared customs at destination. However,
some countries have a door to airport service only. In those countries, the recipients may have to
present themselves to either Customs or the local courier's office to take possession of their
consignment.
We advise you to verify independently, all Customs, Governmental and Quarantine regulations. These rules
can and do frequently change without prior notice or recourse.
World Customs Organisation
http://www.wcoomd.org/en/about-us/wco-members/customs-websites.aspx
Economic Operator Registration and Identification (EORI)
It is now a requirement that all exporters sending freight outside of the E.U must have an EORI number
if they are VAT registered.
If you have any queries regarding the EORI application process then please visit the
HMRC
website.
Documents Needed
After you have paid for a shipping service to Austria, you will be redirected
to a page where you can download and print out the relevant shipping labels, i.e
AWB (Courier Air Waybills - barcode) - Proforma or Commercial invoice - Address label.
The above documents are standard for any international shipment.
Please note, if additional documentation is required for the import of any particular item, it is the
customer's responsibility to provide them at destination.
Restrictions
Goods travelling by 'Cargo' are subject to different restrictions to those travelling as carry-on
luggage.
A shipment to Austria is deemed unacceptable if: it is classified as
hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air
Transport Association), ICAO (International Civil Aviation Organisation) or other relevant organisation.
Many items which appear harmless in everyday use can pose danger on air transport and are consequently
forbidden for transport.
The following page displays a sampling of common prohibited and restricted goods.
http://www.rapidparcel.com/help/prohibited-items.php
Packing Advice
Your parcel must be boxed and well packaged. This will reduce the risk of damage to any item during
transit or any associated automated distribution process.
Please be aware the item is not taken by hand from collection to destination and will visit many sorted
facilities on its journey. For that reason, you need to protect the items to ensure they make it from A
to B safely.
The following packaging guidelines are recommendations to assist you in packaging your shipment:
http://www.rapidparcel.com/help/packing-advice.php
Shipment Protection
When you book a shipping service to Austria, you will be able to choose an
appropriate level of cover for your shipment. We offer enhanced parcel protection for up to £2000
for a small additional fee.
If you do not purchase enhanced Shipment Protection, your shipment will be only covered to a maximum
value of £50 as per the limited liability set out in our
Terms & Conditions and subject to your
parcel passing minimum packaging requirements.
Please note that the declared value for customs purposes is not related to the declared value selected
for Shipment Protection. We encourage all customers to purchase shipment protection cover for loss or
damage.
National Holidays
- 01/01/2024 - New years day
- 06/01/2024 - Epiphany
- 01/04/2024 - Easter monday
- 01/05/2024 - Labor day / may day
- 09/05/2024 - Ascension day
- 20/05/2024 - Whit monday
- 30/05/2024 - Corpus christi
- 15/08/2024 - Assumption of mary
- 26/10/2024 - National day
- 01/11/2024 - All saints day
- 08/12/2024 - Immaculate conception
- 25/12/2024 - Christmas day
- 26/12/2024 - St stephen's day
FAQs
We have a detailed and comprehensive Help Section here. If you cannot find
the answer or advice you are looking for there, please use our enquiry form
There are certain basic criteria that have to be met when handling international shipping, and at RapidParcel.com we like to think we meet all of them. Your parcel delivery to Graz will be handled securely and safely and will reach its destination in perfect condition. That's the level of service we know our customers can take for granted when arranging shipping to Graz. Often, though, the key to truly successful Graz shipping will be based upon the certainty of when it will arrive. Speed is often important, but knowing when to tell the recipient of your personal or corporate delivery that they'll have your package in their hands is priceless.
Graz is the largest city in Austria after the capital, Vienna, and its "Old Town" city centre is so well preserved that it was added to UNESCO's list of World Heritage Sites in 1999. The architecture of the Old Town reflects the geographical position of Graz as being more or less equidistant from central Europe, Italy and the Balkan states. Notable buildings in the Old Town, those which draw thousands of visitors per year to Graz, include the Uhrturm clock tower, the symbol of Graz, and the Landeszeughaus armoury, which is the largest building of its type in the world.
We believe that the best way of ensuring the finest service for anyone who's booking a Graz package delivery is to concentrate on blending the best of technology and service. So, your package delivery to Graz will be processed quickly and simply via our online service, developed with the customer's ease firmly in mind with only six steps between you and booking your shipping to Graz.
Likewise, where the services we offer are concerned, we like to combine that which any customer might take for granted, such as safe handling and secure shipping of your Graz parcel delivery, with the extras that you are likely to find it all but impossible to get elsewhere. One of these extras is the chance to opt to have your parcel delivery to Graz delivered specifically by 9.00 or 12 noon the next day. This means that you're able to inform international business partners exactly when they'll take receipt of those vital papers, or know for sure that an anniversary gift you're shipping to Graz will be handed over in time for the celebrations to start. For additional peace of mind you can track the parcel from point to point using our sophisticated online tracking page and you also have the choice of opting into our email and SMS notification facility.
It's this ability to provide those premium extras that distinguishes us from the competition. What's more, we do so without charging the Earth - the scale of our business and the relationships we've forged over years of working with our courier partners means that we're able to negotiate market-leading rates on behalf of our customers. Not only will you receive the finest service possible for your Graz shipping but you'll do so at the best price available - and the same applies to a parcel delivery to Vienna or to anywhere else in Europe for that matter.
