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Customs Advice

The importation of certain products into a country is restricted in order to protect the economy and safety of its citizens. The restrictions may be imposed by Customs or by any other agency which has regulatory authority.

We provide a shipping service only and Customs at the parcel's destination will determine whether any charges are payable on your package. All duties, taxes and/or quarantine fees applied are at the discretion of local customs or governmental organisations and are out of our control.

If the addressee refuses to pay duties/taxes, the parcel may be held, returned (if allowed by Customs) or destroyed, and additional costs may be incurred. As per Terms and Conditions, those charges will be billed to the sender.

Please note, no shipping costs are recoverable for parcels held or destroyed, even if shipping protection cover has been purchased.

Majority of parcels can be delivered door to door, once it has cleared customs at destination. However, some countries have a door to airport service only. In those countries, the recipients may have to present themselves to either Customs or the local courier's office to take possession of their consignment.

We advise you to verify independently, all Customs, Governmental and Quarantine regulations. These rules can and do frequently change without prior notice or recourse.

World Customs Organisation


Economic Operator Registration and Identification (EORI)

It is now a requirement that all exporters sending freight outside of the E.U must have an EORI number if they are VAT registered.

If you have any queries regarding the EORI application process then please visit the HMRC website.

Documents Needed

After you have paid for a shipping service to Kenya, you will be redirected to a page where you can download and print out the relevant shipping labels, i.e

AWB (Courier Air Waybills - barcode) - Proforma or Commercial invoice - Address label.

The above documents are standard for any international shipment.

Please note, if additional documentation is required for the import of any particular item, it is the customer's responsibility to provide them at destination.


Goods travelling by 'Cargo' are subject to different restrictions to those travelling as carry-on luggage.

A shipment to Kenya is deemed unacceptable if: it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation) or other relevant organisation. Many items which appear harmless in everyday use can pose danger on air transport and are consequently forbidden for transport.

The following page displays a sampling of common prohibited and restricted goods.


Packing Advice

Your parcel must be boxed and well packaged. This will reduce the risk of damage to any item during transit or any associated automated distribution process.

Please be aware the item is not taken by hand from collection to destination and will visit many sorted facilities on its journey. For that reason, you need to protect the items to ensure they make it from A to B safely.

The following packaging guidelines are recommendations to assist you in packaging your shipment:


Shipment Protection

When you book a shipping service to Kenya, you will be able to choose an appropriate level of cover for your shipment. We offer enhanced parcel protection for up to £2000 for a small additional fee.

If you do not purchase enhanced Shipment Protection, your shipment will be only covered to a maximum value of £50 as per the limited liability set out in our Terms & Conditions and subject to your parcel passing minimum packaging requirements.

Please note that the declared value for customs purposes is not related to the declared value selected for Shipment Protection. We encourage all customers to purchase shipment protection cover for loss or damage.


We have a detailed and comprehensive Help Section here. If you cannot find the answer or advice you are looking for there, please use our enquiry form

Example prices for Kenya Parcel Delivery

Kg: 1 5 10 15 20 40

Courier Kg Service Type Transit Time Price
Express Services:Toggle
1kg World Express 3-5 business days *
£ 77.55

We’ve got every aspect of your package delivery to Kenya covered If you need to organise shipping to Kenya and want to be completely certain that absolutely every facet of the service will be dealt with to the highest possible standard, then RapidParcel.com is the courier comparison website for you.

We’ve been doing this for twenty-five years now, and in that time we’ve built up an unrivalled knowledge of international parcel shipping and the plethora of difficult and complicated rules this ever-changing field can involve at our end. If you need to make a package delivery to Kenya, you’ll want to be certain it’s in the hands of people who know the courier business inside out, and that’s exactly what you’ll be getting with RapidParcel.com. The courier partners we work with are trusted names with pedigrees stretching back years; they strive to maintain the high standards you’d expect from leaders in their field and deliver the very best quality service time after time. Our good name depends upon them handling your shipping to Kenya with consummate professionalism, and our good name is something we wouldn’t take even the slightest risk with.

From its rainforests to its beaches, and from its searing deserts to the lush grasslands of the Masai Mara, Kenya is a land of diversity and stunning wonderment. It is also one of the most important financial and communication centres in East Africa, vital to the commercial buoyancy of the region. Whether your parcel delivery to Kenya is a personal matter, or for business ends that must be expedited with as much haste as possible, we’ll make sure it’s treated with the kind of respect and care you’d give it if you were carrying it yourself.

The complexity of customs regulations simplified When arranging your shipping to Kenya, you’ll be able to access the comprehensive and up-to-date customs guidance featured on our website. We provide an excellent reference source for information you will need when sending parcels anywhere in the world. Of course, the responsibility for meeting these regulations ultimately rests with you but our guidance, reinforced by the paperwork we’ll provide after you’ve made your booking, makes keeping abreast of any rule changes or variations that much simpler.

It’s just another example of the lengths we go to in our efforts to ensure that booking a package delivery to Kenya is as speedy and simple as possible. Our website is designed for maximum customer information and ease of use, with the carriers we work with and the deals they offer simple to both access and compare. Not only do we only use the most reliable carriers but, due to our position and size, we’ve negotiated the very best rates available from across the market. After more than 25 years in the sector, our relationships with our courier partners are as strong as they can be, and this, along with our immense buying power, has enabled us to secure the very best rates for our customers, rates that are often substantially discounted from the standard fees these carriers would offer you directly.

All you need to do is decide what your chief priority is, whether it’s speedy delivery, a cheap price or extra protection for your shipping to Kenya, and then tailor your booking to suit these needs.

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