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- Restricted Goods
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- National Holidays
Your Package Details
This option is for sending paper documents only.
You MUST enter the correct weight [kg] and dimensions [cm]
do so will result in surcharges being applied to your card
Shipments delivered via Rapid Express Saver will not necessarily be delivered to the addressee personally. The Carrier may deliver a package to the addressee shown on the barcode label or to any other person appearing to have authority to accept delivery of the package on the addressee's behalf (such as persons at the same premises as the addressee or neighbours of the addressee). When shipping to residential address, if the drop off location is in a 'safe' area, then the courier driver will leave the parcel at your doorstep.
Personal effects consignments may be subject to import transaction fees and a charge for customs clearance processing prior to clearance. Expect clearance delays for up to 48 hours. Customer should fill out form B534 (UNACCOMPANIED PERSONAL EFFECTS STATEMENT) for personal effects older than 12 months and include with invoices to help with clearance.
New personal effects (or less than 12 months) declared on the B534 form will be held by AU Customs pending duty & GST payable. This duty/GST is separate to the $150 +10% GST personal effect Clearance Processing fee.
Before sending your parcel to Australia, please make sure that none of the items in your parcels contravene the restrictions imposed by customs at destination.
Customs website: http://www.customs.gov.au/
In addition to Customs, the Department of Agriculture, Fisheries and Forestry (DAFF) manages quarantine controls to minimise the risk of diseases entering the country.
Download a customs form by clicking the link below:
After you have paid for a shipping service to Australia, you will be redirected to a page where you can download and print out the relevant shipping labels, i.e
AWB (Courier Air Waybills - barcode) - Proforma or Commercial invoice - Address label.
The above documents are standard for any international shipment.
Please note, if additional documentation is required for the import of any particular item, it is the customer's responsibility to provide them at destination.
Goods travelling by 'Cargo' are subject to different restrictions to those travelling as carry-on luggage.
A shipment to Australia is deemed unacceptable if: it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation) or other relevant organisation. Many items which appear harmless in everyday use can pose danger on air transport and are consequently forbidden for transport.
The following page displays a sampling of common prohibited and restricted goods.
Your parcel must be boxed and well packaged. This will reduce the risk of damage to any item during transit or any associated automated distribution process.
Please be aware the item is not taken by hand from collection to destination and will visit many sorted facilities on its journey. For that reason, you need to protect the items to ensure they make it from A to B safely.
The following packaging guidelines are recommendations to assist you in packaging your shipment:
When you book a shipping service to Australia, you will be able to choose an appropriate level of cover for your shipment. We offer enhanced parcel protection for up to £2000 for a small additional fee.
If you do not purchase enhanced Shipment Protection, your shipment will be only covered to a maximum value of £50 as per the limited liability set out in our Terms & Conditions and subject to your parcel passing minimum packaging requirements.
Please note that the declared value for customs purposes is not related to the declared value selected for Shipment Protection. We encourage all customers to purchase shipment protection cover for loss or damage.
- 01/01/2017 - New years day
- 26/01/2017 - Australia day
- 28/01/2017 - Australia day obeserved
- 04/03/2017 - Labour day (western australia)
- 11/03/2017 - adelaide cup (south asutralia)
- 11/03/2017 - Eight hours day (tasmania)
- 29/03/2017 - Good friday
- 30/03/2017 - Easter saturday
- 31/03/2017 - Easter day
- 01/04/2017 - Easter monday
- 02/04/2017 - Easter tuesday (tasmania)
- 25/04/2017 - Anzac day
- 06/05/2017 - May day (northern territory)
- 03/06/2017 - Western australia day
- 10/06/2017 - Queen's birthday (all except wa)
- 14/08/2017 - Royal national agricultural show day queensland
- 30/09/2017 - Queen's birthday - western australia
- 07/10/2017 - Labour day (queensland, south australia, australian capital territory, new south wales)
- 04/11/2017 - Recreation day (tasmania)
- 05/11/2017 - Melbourne cup day
- 25/12/2017 - Christmas day
- 26/12/2017 - Boxing day
We have a detailed and comprehensive Help Section here. If you cannot find the answer or advice you are looking for there, please use our enquiry form
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