Donetsk, Ukraine

When value for money is key for your package delivery to Donetsk

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  • Customs
  • Documents Needed
  • Restricted Goods
  • Packing Advice
  • Shipment Protection
  • National Holidays
  • FAQs

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Shipments booked via DHL for delivery to private individuals can only be sent to the cities of Kyiv, Dnipropetrovsk, Odesa, Kharkiv, Donetsk, Mariupol, Lviv and Simferopol.

Detailed goods description for each individual item is required. (General description like gift or personal effects is not acceptable by Customs).

Adoption of new version of Customs Code from Friday 1 June 2012 in Ukraine means that all non-doc shipments under customs control or not received by consignee, when the storage period exceeds 30 days, will be returned to the shipper, without informing the sender or receiver.

Before sending your parcel to Ukraine, please make sure that none of the items in your parcels contravene the restrictions imposed by customs at destination.

Customs website: http://www.customs.gov.ua/dmsu/control/en/

Documents Needed

After you have paid for a shipping service to Ukraine, you will be redirected to a page where you can download and print out the relevant shipping labels, i.e

AWB (Courier Air Waybills - barcode) - Proforma or Commercial invoice - Address label.

The above documents are standard for any international shipment.

Please note, if additional documentation is required for the import of any particular item, it is the customer's responsibility to provide them at destination.


Goods travelling by 'Cargo' are subject to different restrictions to those travelling as carry-on luggage.

A shipment to Ukraine is deemed unacceptable if: it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation) or other relevant organisation. Many items which appear harmless in everyday use can pose danger on air transport and are consequently forbidden for transport.

The following page displays a sampling of common prohibited and restricted goods.


Packing Advice

Your parcel must be boxed and well packaged. This will reduce the risk of damage to any item during transit or any associated automated distribution process.

Please be aware the item is not taken by hand from collection to destination and will visit many sorted facilities on its journey. For that reason, you need to protect the items to ensure they make it from A to B safely.

The following packaging guidelines are recommendations to assist you in packaging your shipment:


Shipment Protection

When you book a shipping service to Ukraine, you will be able to choose an appropriate level of cover for your shipment. We offer enhanced parcel protection for up to £2000 for a small additional fee.

If you do not purchase enhanced Shipment Protection, your shipment will be only covered to a maximum value of £50 as per the limited liability set out in our Terms & Conditions and subject to your parcel passing minimum packaging requirements.

Please note that the declared value for customs purposes is not related to the declared value selected for Shipment Protection. We encourage all customers to purchase shipment protection cover for loss or damage.

National Holidays

  • 01/01/2024 - New year's day
  • 02/01/2024 - Labor day
  • 07/01/2024 - Orthodox christmas
  • 13/01/2024 - St. melania's day
  • 14/01/2024 - New year (orthodox)
  • 08/03/2024 - International women's day
  • 09/05/2024 - Victory day
  • 28/06/2024 - St. vladimir day (constitution day)
  • 23/08/2024 - National flag day
  • 24/08/2024 - Independence day
  • 07/11/2024 - Former anniversary of the october revolution
  • 06/12/2024 - St. nicholas day (catholic)
  • 19/12/2024 - St. nicholas day (orthodox)


We have a detailed and comprehensive Help Section here. If you cannot find the answer or advice you are looking for there, please use our enquiry form

There are numerous reasons why RapidParcel.com is the finest courier comparison website to use when arranging a parcel delivery to Donetsk, not least of which is the fact that every step in the process is handled with a rare combination of professionalism and skill, dedication and care. We've been organising Donetsk shipping for over twenty-five years and in that time we've honed and focused our service so that all unnecessary work has been removed, leaving a slick and efficient service like no other available. So, from seeking out the best courier to deal with your Donetsk parcel delivery to keeping you totally informed of its progress until it reaches its destination, we know our business - you'll know you made the right choice when you select your courier and book your shipment through RapidParcel.com.

Perhaps the most striking thing about the Ukrainian city of Donetsk, on the banks of the River Kalmius, is the fact that it was founded in 1869 by a Welsh businessman named John Hughes, who established several coal mines and a steel works in the area. For this reason a statue of Hughes was erected in 2001 in front of Donetsk National Technical University, which is a monument to his role in the founding of the city. To this day, Donetsk is a regional centre for the production of steel and coal, boasting seventeen coal mines and five large steel plants, with complementary sectors devoted to the fields of heavy industry and manufacturing. Although clearly reliant on this heavy industry, Donetsk is also renowned as a regional centre for education, with facilities that include five state universities, eleven institutes, five private universities and six colleges.

It seems obvious that the demand for shipping to Donetsk is going to stay high for the foreseeable future, whether your business has interests in Donetsk or you need to send a parcel delivery to Donetsk for personal reasons, such as a family anniversary or the birthday of a distant loved one. At RapidParcel.com we take great pride in getting the basics of our business right, and then coming up with the additional services that combine to provide a service that's second to none.

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