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Your Package Details
This option is for sending paper documents only.
You MUST enter the correct weight [kg] and dimensions [cm]
do so will result in surcharges being applied to your card
Shipments booked via DHL for delivery to private individuals can only be sent to the cities of Kyiv, Dnipropetrovsk, Odesa, Kharkiv, Donetsk, Mariupol, Lviv and Simferopol.
Detailed goods description for each individual item is required. (General description like gift or personal effects is not acceptable by Customs).
Adoption of new version of Customs Code from Friday 1 June 2012 in Ukraine means that all non-doc shipments under customs control or not received by consignee, when the storage period exceeds 30 days, will be returned to the shipper, without informing the sender or receiver.
Before sending your parcel to Ukraine, please make sure that none of the items in your parcels contravene the restrictions imposed by customs at destination.
Customs website: http://www.customs.gov.ua/dmsu/control/en/
After you have paid for a shipping service to Ukraine, you will be redirected
to a page where you can download and print out the relevant shipping labels, i.e
AWB (Courier Air Waybills - barcode) - Proforma or Commercial invoice - Address label.
The above documents are standard for any international shipment.
Please note, if additional documentation is required for the import of any particular item, it is the
customer's responsibility to provide them at destination.
Goods travelling by 'Cargo' are subject to different restrictions to those travelling as carry-on
A shipment to Ukraine is deemed unacceptable if: it is classified as
hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air
Transport Association), ICAO (International Civil Aviation Organisation) or other relevant organisation.
Many items which appear harmless in everyday use can pose danger on air transport and are consequently
forbidden for transport.
The following page displays a sampling of common prohibited and restricted goods.
Your parcel must be boxed and well packaged. This will reduce the risk of damage to any item during
transit or any associated automated distribution process.
Please be aware the item is not taken by hand from collection to destination and will visit many sorted
facilities on its journey. For that reason, you need to protect the items to ensure they make it from A
to B safely.
The following packaging guidelines are recommendations to assist you in packaging your shipment:
When you book a shipping service to Ukraine, you will be able to choose an
appropriate level of cover for your shipment. We offer enhanced parcel protection for up to £2000
for a small additional fee.
If you do not purchase enhanced Shipment Protection, your shipment will be only covered to a maximum
value of £50 as per the limited liability set out in our
Terms & Conditions and subject to your
parcel passing minimum packaging requirements.
Please note that the declared value for customs purposes is not related to the declared value selected
for Shipment Protection. We encourage all customers to purchase shipment protection cover for loss or
- 01/01/2020 - New year's day
- 02/01/2020 - Labor day
- 07/01/2020 - Orthodox christmas
- 13/01/2020 - St. melania's day
- 14/01/2020 - New year (orthodox)
- 08/03/2020 - International women's day
- 09/05/2020 - Victory day
- 28/06/2020 - St. vladimir day (constitution day)
- 23/08/2020 - National flag day
- 24/08/2020 - Independence day
- 07/11/2020 - Former anniversary of the october revolution
- 06/12/2020 - St. nicholas day (catholic)
- 19/12/2020 - St. nicholas day (orthodox)
We have a detailed and comprehensive Help Section here. If you cannot find
the answer or advice you are looking for there, please use our enquiry form
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